Unified Communications Applications

Parsec Telesystems Services - Video

2010-01-18T00:25:00.000-08:00

The Meetme Scheduler

2010-01-11T04:06:00.000-08:00

Parsec Telesystems Professional Outsourcing Service

2009-12-15T21:34:00.000-08:00

Please find attached a link to a presentation on why Parsec Telesystem's Outsourcing Professional Service for Unified Communication Application Development is the right thing for System Integrators and Resellers.

Parsec's Outsourcing Value Proposition

MARS Multicast Conferencing (Push To Talk)

2009-10-12T05:22:00.000-07:00

Multicast conferencing is a rapidly-growing area of use lately. Audio, video and other media such as shared whiteboard data can be efficiently distributed between groups of conference participants using multicast algorithms that minimize the amount of traffic sent over the network. This is far more effective than systems that maintain a separate link between each participant.

MARS Multicast Conferencing facilitates push to talk two way conferencing through the multicast ports of the routers. Designated users can initiate conferences through the services button of their Cisco IP Phones, which allows for selecting of multicast group and initiating the Conference. Developed with existing technologies the set of conferencing clients can send and receive voice data once connected after successful key exchanging. The application manages the multicast group as well as automates the rekeying when a user leaves the group. Administrators can create conference, users and groups from the MARS Administration console along with the other standard administration functions.

IP Phone Applications for Real Estate

2009-10-11T20:42:00.001-07:00

In this discussion I would like to focus and invite comments on the use of IP Telephony in the Real Estate domain. Real Estate is a far reaching domain which is traditionally slow in adapting to technologies, but once any technology proves its worth it is rewarded handsomely. The real challenge in this sector is overcoming the initial apprehension about cost involved. Traditionally this is an area where the builders want to preserve there profit margins and the buyers are mostly very price sensitive. Added to this the various other aspects of running the buildings once they are completed.

There are various solutions and products based on affordable technologies from Cisco and other technology vendors which are increasing catering to the need of this domain and will continue to do so. In this article I will be talking mostly about how a few pre build IP Phone applications will make life easier for all involved in a building.

I have uploaded a presentation of how a few MARS products will help in mitigating the cost aspect of the operation as well as smoothen a few other areas. These applications cater to the Security, Information, Communication, Utility and Revenue aspects amongst them. For example the Visitor Verification Application. Now a day most of the apartments/condos come fitted with an extension phone as well as a video surveillance box, which are mostly wall mounted. With MARS both of these are combined to a single devise, ensuring smooth functioning, less maintenance overhead and cost savings.

Utility complaint and logging is an application which streamlines and automates the facility management part. People do not have to speak with some one at the management office to lodge a regular complaint. It gives a pre populated list to select and generates a complaint number. Through this number the progress can be either tracked through the IP phone, an IVR or a web page. Large townships, multilingual workers hostels, project sites are greatly benefited by this application. On the facility manager end all the complaints registered through this mode are already categorized into various groups depending on the nature of the complaint. He can now go ahead and assign the tasks to different competent teams; i.e. plumbers, electricians, carpenters etc.

Another great application is the messaging application combined with the payment gateway. This acts like an intimation to pay and facilitates payment by connecting to a secure site through the IP phone. Reducing administrative cost is directly translated to efficient running of the buildings. Common facilities and there booking/reservations can be done from the IP Phone itself. Once done a confirmation is obtained and a ticket generated.

There are limitless possibilities when you have an IP PBX and end points which support applications or services. It is not about taking a pre developed product and set it into solving some problems. It is about developing components and bundling them together in a solution perspective. That solution than becomes custom made for that particular problem set and has the potential to completely satisfy end users.

There is a presentation in the following URL. Please have a look and comment freely.

MARS Real Estate Presentation

Cheers,
Chinmoy

CUAE & Unified Application Development

2009-10-04T21:42:00.000-07:00

Recent research indicates that in order to become more agile the vast majority of companies are currently making significant changes to at least one business process.

The research also indicates that while a wide range of business processes is currently being re-engineered, there is a particularly strong focus on re-engineering any aspect of business that touches the customer. Additional research shows that the factor most likely to cause a company to re-engineer its business processes is the emergence of new, enabling technology…. CUAE, SALT Tags, .Net Framework etc.

Initial wave of IP communication adoption is driven by telephony cost reduction. General agreement that far greater ROI will be driven by applications that leverage this converged platform. Applications that converge Voice, Video and Data can
…..Transform Business Process
…..Improve Communications
…..Create Competitive Advantage

When we are speaking about the ultimate goal of satisfying every customer need we are taking a huge gamble and also making a great statement. Most of the standard requirements are already build into the standard products, but these multi million dollar systems are not sufficient of satisfying each and every need in the market place. To cater these set of perceived needs of customers a platform is required which will allow rapid development of applications as well as there deployment and maintenance.

In addition to all these CUAE is a platform to integrate applications with Unified Communication Solutions and Products. While developing it simplifies development by hiding the complexities with respect to protocols and others which usually drive the time and cost of projects. At the very end of this what are we achieving through applications is:

• Enhancing collaboration
• Simplification
– Making collaboration and communications easier
• Improving productivity
• Improving customer service
• Streamlining Business Processes
– Significantly lower process workflow costs & overall business costs
– Business process improvement, targeted at operational efficiencies

CUAE streamline business processes by building full-features applications for converged voice, video and data networks using the first integrated, end-to-end runtime and development platform for unified communications

- Extensible provider network shields developers from voice complexity
- Abstraction layer simplifies and provides flexibility in telephony protocols
- Framework reduces training and development time
- Virtual machine layer separates application logic from core call routing

Single standard application container (Similar to a J2EE application server but for IP communications software) provides a common platform that developer, quality assurance, and operations staff can share to manage the reliability, scalability, capacity, and performance of all packaged and custom unified communications applications.

Please click on this link to see a detail presentation outlining the various aspects of conversed application development and the help that CUAE extends in doing this.

http://tinyurl.com/yellgym

Important Numbers on Phone Off-Hook

2009-09-22T00:54:00.001-07:00

How many times I have to look for a number which I dial frequently but could not remember. Yes, there are the personal directory and corporate directory which helps me in finding out these contact details and many more, but for that I have to go through a few clicks and put in the search string. There are other day to day usage applications that are also of help like Outlook etc.

Will it be great if I have the option of setting the 5 most important numbers on my phone off hook? When I pick up the phone to dial a number it will show me the important frequently dialed numbers. I choose one of them and click dial. Will not that be an important feature to have in your Cisco IP Phones?

If interested than let me know. I can be reached at chinmoy.m@parsec-tech.com

Have a good day!

MARS Presentation

2009-09-21T00:11:00.000-07:00

Converting a Single Line Phone To a Dual Line Phone

2009-09-18T06:06:00.000-07:00

Cisco IP Phone For Visual Display

2009-09-18T06:00:00.000-07:00

Authorization Code enablement in Cisco SIP phones

2009-09-16T21:18:00.000-07:00

Forced authorization code (FAC) stops misuse of phones. If FAC is enabled for the route pattern, users need to enter authorization code given by CUCM administrator to connect the call. Forced authorization code of CIsco Call Manager doesn't work with Cisco SIP phones where as it works fine with Cisco SCCP phones. To resolve this issue CUCM administrator can configure PARSEC authorization code enablement module to give STD/ ISD dialing feature on CIsco SIP phones with authorization code so that no one can misuse.

Enable & Disable Call Forwarding Remotely

2009-09-15T03:39:00.000-07:00

Many a times we face situations for which we need to go back to office again or have to request a colleague. It happens more often when it comes to setting the call forwarding options in our office phones. After waiting for a couple of hours for an important client call we realize that probably we had not set the call forwarding while leaving the office.

Now that simple mistake can no more be a cause of pain. Just dial in a board number, authenticate yourself and set call forwarding to a particular number. It is as simple as this, just a three step process. No going back to office for doing it or calling up long distance to the client representative and apologize. If you are an EM user than authenticate yourself with the EM login and password, and if you are not than use your MARS username and password.

For further details on this contact me at chinmoy.m@parsec-tech.com

MARS Auto Redial

2009-09-09T21:58:00.000-07:00

UC applications for increased productivity:

How do companies take incrementally small measures which constantly add to increased productivity? Additionally these optimizations are not limited to a specific role or hierarchy levels and touches to all aspects of an organizations functioning. Parsec announces a new addition to its MARS unified communication product suite called Auto redial.

MARS Auto Redial is capable of identifying a busy tone whenever a number is dialed from a Cisco IP Phone and puts that number to an auto dial mode. The dialing continues till the number is answered by the other party. Be it the sales guys or the support technicians, whoever has a phone can take benefit of this simple application. In between if other dispositions other than busy tone are received the application aborts the auto dialing mode.

Parsec MARS Application Suite is a bunch of productivity, utility, communication, messaging and infotainment applications. For detail information about these visit www.parsec-tech.com/products.html. For any other information contact info@parsec-tech.com

UC Solutions

2009-07-30T04:51:00.000-07:00

In Parsec we not only develop products but also deploy solutions. This post will look slightly different from the earlier ones in comparison, because it deviates from established patterns of talking about a particular product at a time to more general solutions. To say the least this is intentional and this change in track is going to continue in the days to come where I will strive to make this more informational in the general sense by giving info about Unified Communication as a whole and playing down Parsec’s role in particular.

Off late in many of the client engagement I have marked a distinct coming together of interest as well as requirement cutting across the voice and data networks. These requirements which are in effect real pain points are in a sense perceived to be Unified Communication Applications in general across the Cisco deployed base. In a sense this holds good for the avowed aim of Cisco to integrate communication more closely with Business Processes. Some one wants to give enterprise application access through the telephony network to its various users and others are looking at cost effective way of compliance to various government regulations.

More to come soon…..

MARS Voice Relay

2009-06-19T01:30:00.000-07:00

Wanted to communicate to a group of people through their individual IP Phones at one go. Also, you want your communication to be instantaneous without any delay or interruptions. Now you have MARS Voice Relay.

Choose the group of IP Phone where you want to send your message and speak out. It will be instantly delivered to the intended recipients. Highly effective in emergency situations as well as when you want a broadcast to be done in a local dialect, choose someone who can speak the particular language and start relaying. Other things that can be done with it is choosing relay groups, broadcast, hard button press activation etc.

Managing User Profiles from User Phones

2009-06-17T00:30:00.001-07:00

In our study we found out that most of the CCM Administrators are bugged down by the shear volume of password reset requests. These are operatonal, human related issues without any positive impact on the increase in productivity. Parsec MARS EM PIN Management allows the users to change their password from their own IP Phones. No need to approach the administrator for this mundane task. Also, for the administrator there is no need to enable the web module of CCM for the same.

Convert the IP Phones into a Jukebox

2009-05-25T04:45:00.000-07:00

Parsec MARS Application Suite now has a new addition. MARS Jukebox allows users to log-on to a central server through the IP Phone and hear music of his choice. The IP Phone facilitates the authentication and channel selection process first and than converts to a speaker for the selected songs to be played out.

Administrators can configure multiple channels in the application server and publish for the users to select any one of them. Instead of expensive speakers and a backend music system MARS Jukebox allows the use of the same IP Telephony infrastructure to achieve the same.

Parsec Technologies Visitor Verification

2009-02-19T21:32:00.002-08:00

VISITOR VERIFICATION
MARS Visitor Verification helps in automating the communication functions of a security desk. The security desk audio visual communication is a vital function in verifying visitors and visual verification of the guest from the intended recipient is the best way to authorize visitors. MARS Visitor Management working with CISCO Unified Communications Manager and CISCO Unified Video Advantage facilitates this function and integrates with any third party software. Ideally suited for office environment, residential townships, construction sites or any establishment with centralized security setup.

OUR FEATURES
Ip phone Application, single sign on, sign-sign-on, Cisco Phone Application, Unified Messaging, CISCO Unified Video Advantage facilitates, Video Advantage,Computer telephony integration,Customer relationship management,Best Technology Providers,technical alliances,interface designs,Development Partner,CISCO Systems,Advanced Conferencing,Digital Voice Recording,Tele-marketing,UC applications,Communications Product,Conference Room Booking,Active Directory, news, CISCO Unified Video Advantage facilitates,Video Advantage, Computer telephony integration, Ip Phone Applications, company profile, information technology, unified communication applications, Cisco Application, Cisco, Mars Applications, IP PBX Application, call billing, telecom cost management, CUAE, cisco unified applications, environment, productivity applications, entertainment applications, utility applications, alerts, messages, broadcast

www.parsec-tech.com

Parsec Technologies Transport Booking

2009-02-19T21:32:00.001-08:00

TRANSPORT BOOKING
MARS Transport Booking facilitates streamlining of the transport management functions in an organization. There are two sub modules in this catering to the needs of changes in scheduled departures and special request departures. Employees can use this phone based application to book a seat into any of the regular departure routes and vehicles. The special request departure module allows employees to request for special drop-ins.

OUR FEATURES
Ip phone Application, single sign on, sign-sign-on, Cisco Phone Application, Unified Messaging, CISCO Unified Video Advantage facilitates, Video Advantage,Computer telephony integration,Customer relationship management,Best Technology Providers,technical alliances,interface designs,Development Partner,CISCO Systems,Advanced Conferencing,Digital Voice Recording,Tele-marketing,UC applications,Communications Product,Conference Room Booking,Active Directory, news, CISCO Unified Video Advantage facilitates,Video Advantage, Computer telephony integration, Ip Phone Applications, company profile, information technology, unified communication applications, Cisco Application, Cisco, Mars Applications, IP PBX Application, call billing, telecom cost management, CUAE, cisco unified applications, environment, productivity applications, entertainment applications, utility applications, alerts, messages, broadcast

www.parsec-tech.com

Parsec Technologies Conference Room

2009-02-19T21:31:00.002-08:00

CONFERENCE ROOM BOOKING
Parsec delivers office Productivity Applications capable of running on CISCO IP Phones as well as from user desktops.

MARS Conference Room Booking is a Unified Communications Productivity Application which allows users to search, look for provisions and book conference rooms in a campus or facility. This application addresses the problem of confusion arising out of multiple groups trying to use the same conference room for their requirements. Integrated with Microsoft Exchange Server and Active Directory. MARS Conference Room Booking allows a synchronized environment for booking conference rooms and for the administrators to track them.

OUR FEATURES
Ip phone Application, single sign on, sign-sign-on, Cisco Phone Application, Unified Messaging, CISCO Unified Video Advantage facilitates, Video Advantage,Computer telephony integration,Customer relationship management,Best Technology Providers,technical alliances,interface designs,Development Partner,CISCO Systems,Advanced Conferencing,Digital Voice Recording,Tele-marketing,UC applications,Communications Product,Conference Room Booking,Active Directory, news, CISCO Unified Video Advantage facilitates,Video Advantage, Computer telephony integration, Ip Phone Applications, company profile, information technology, unified communication applications, Cisco Application, Cisco, Mars Applications, IP PBX Application, call billing, telecom cost management, CUAE, cisco unified applications, environment, productivity applications, entertainment applications, utility applications, alerts, messages, broadcast

www.parsec-tech.com

Parsec Technologies Phone Splitter

2009-02-19T21:31:00.001-08:00

PHONE SPLITTER

MARS-Phone Splitter allows the CISCO single line conference phones to be used for both PSTN and VOIP dialing. CISCO Conference Stations 7936 and 7937 which are the highest selling are both single line phones. Phone Splitter facilitates dialing out through the different partitions of the call manager by downloading appropriate profiles to the conference stations. The different profiles in turn facilitate routing of the calls through different partitions of the call manager. In countries where it is legally required to route these calls through different partitions Phone Splitter helps in meeting compliance.

OUR FEATURES
Ip phone Application, single sign on, sign-sign-on, Cisco Phone Application, Unified Messaging, CISCO Unified Video Advantage facilitates, Video Advantage,Computer telephony integration,Customer relationship management,Best Technology Providers,technical alliances,interface designs,Development Partner,CISCO Systems,Advanced Conferencing,Digital Voice Recording,Tele-marketing,UC applications,Communications Product,Conference Room Booking,Active Directory, news, CISCO Unified Video Advantage facilitates,Video Advantage, Computer telephony integration, Ip Phone Applications, company profile, information technology, unified communication applications, Cisco Application, Cisco, Mars Applications, IP PBX Application, call billing, telecom cost management, CUAE, cisco unified applications, environment, productivity applications, entertainment applications, utility applications, alerts, messages, broadcast

www.parsec-tech.com

Parsec Technologies Phone Share

2009-02-19T21:30:00.001-08:00

PHONE SHARE APPLICATION

Parsec’s MARS-Phone Share application allows implementation of IP Telephony easier and adoption faster. It provides the option to cover the entire user base and with all functionality in a limited deployment. Providing the capability to configure group numbers and communicate with the user PC through pop-ups for messages, notifications and alerts. It allows the configuration of the system as well as access to all administrative tasks through a secured web portal.

OUR FEATURES
Ip phone Application, single sign on, sign-sign-on, Cisco Phone Application, Unified Messaging, CISCO Unified Video Advantage facilitates, Video Advantage,Computer telephony integration,Customer relationship management,Best Technology Providers,technical alliances,interface designs,Development Partner,CISCO Systems,Advanced Conferencing,Digital Voice Recording,Tele-marketing,UC applications,Communications Product,Conference Room Booking,Active Directory, news, CISCO Unified Video Advantage facilitates,Video Advantage, Computer telephony integration, Ip Phone Applications, company profile, information technology, unified communication applications, Cisco Application, Cisco, Mars Applications, IP PBX Application, call billing, telecom cost management, CUAE, cisco unified applications, environment, productivity applications, entertainment applications, utility applications, alerts, messages, broadcast

www.parsec-tech.com

Parsec Technologies Conference Scheduler

2009-02-19T21:29:00.002-08:00

CONFERENCE SCHEDULER

Parsec Conference Scheduling application leverages the power of CISCO Unified Communications Manager and CISCO Unified Application Environment to allow users to schedule conferences. This telephony application is delivered as part of Parsec IP Phone Application Suite. Users can create conference and invite others to join into the conference. The system sends notifications to all the invitees once the conference is scheduled. All the attendees are authenticated before they are allowed to join in the conference. In a single conference there can be up to 8 parties.

OUR FEATURES
Ip phone Application, single sign on, sign-sign-on, Cisco Phone Application, Unified Messaging, CISCO Unified Video Advantage facilitates, Video Advantage,Computer telephony integration,Customer relationship management,Best Technology Providers,technical alliances,interface designs,Development Partner,CISCO Systems,Advanced Conferencing,Digital Voice Recording,Tele-marketing,UC applications,Communications Product,Conference Room Booking,Active Directory, news, CISCO Unified Video Advantage facilitates,Video Advantage, Computer telephony integration, Ip Phone Applications, company profile, information technology, unified communication applications, Cisco Application, Cisco, Mars Applications, IP PBX Application, call billing, telecom cost management, CUAE, cisco unified applications, environment, productivity applications, entertainment applications, utility applications, alerts, messages, broadcast

www.parsec-tech.com

Parsec Technologies Quiz & Surveys

2009-02-19T21:29:00.001-08:00

QUIZ & SURVEYS

MARS-Quiz allows the fun quotient to flow throughout the organization and helps the administrators as well as users to configure a quiz and flash it across a specific user group. Results are flashed across the user group along with the winner, after collecting and analyzing responses.

MARS-Survey allows the office administration personal to gauge employee perception about their working environment, latest happenings or on any possible matter of collective interest. The results are instantly calculated and shown across the IP Phone screens.

OUR FEATURES
Ip phone Application, single sign on, sign-sign-on, Cisco Phone Application, Unified Messaging, CISCO Unified Video Advantage facilitates, Video Advantage,Computer telephony integration,Customer relationship management,Best Technology Providers,technical alliances,interface designs,Development Partner,CISCO Systems,Advanced Conferencing,Digital Voice Recording,Tele-marketing,UC applications,Communications Product,Conference Room Booking,Active Directory, news, CISCO Unified Video Advantage facilitates,Video Advantage, Computer telephony integration, Ip Phone Applications, company profile, information technology, unified communication applications, Cisco Application, Cisco, Mars Applications, IP PBX Application, call billing, telecom cost management, CUAE, cisco unified applications, environment, productivity applications, entertainment applications, utility applications, alerts, messages, broadcast

www.parsec-tech.com

Parsec Technologies Web Flash

2009-02-19T21:28:00.000-08:00

WEB FLASH

We live in a world of information and that is knowledge. Be it the information related to our work assignments or about the world at large in which we all live. But accessing the information and the subsequent infrastructure requirements in terms of bandwidth, servers etc. are enormous on the organization. To rationalize this we can categorize the different information needed and bundle the ones which are needed by everyone periodically.

MARS Web Flash facilitates this by allowing the administrator to configure RSS feeds to be shown periodically on the user IP Phones. This in turn saves the costly bandwidth as the information is pulled once and than using the LAN is pushed to the various users. Also for regular information distribution the PC space is not cluttered.

OUR FEATURES
Ip phone Application, single sign on, sign-sign-on, Cisco Phone Application, Unified Messaging, CISCO Unified Video Advantage facilitates, Video Advantage,Computer telephony integration,Customer relationship management,Best Technology Providers,technical alliances,interface designs,Development Partner,CISCO Systems,Advanced Conferencing,Digital Voice Recording,Tele-marketing,UC applications,Communications Product,Conference Room Booking,Active Directory, news, CISCO Unified Video Advantage facilitates,Video Advantage, Computer telephony integration, Ip Phone Applications, company profile, information technology, unified communication applications, Cisco Application, Cisco, Mars Applications, IP PBX Application, call billing, telecom cost management, CUAE, cisco unified applications, environment, productivity applications, entertainment applications, utility applications, alerts, messages, broadcast

www.parsec-tech.com

Parsec Technologies PC Sync

2009-02-19T21:27:00.000-08:00

PC Sync
Everyday when we log in to our desktops in the workspace we usually forget to subsequently log onto our IP Phone. If we do remember we do it grudgingly, because for ages we are not accustomed to logging in for making a phone call. Now all that is past, with MARS PCSync the users do not have to log in twice but once and only to their computers. Along with the window login through a backend service the users will be automatically logged into their respective IPT machines for Extension Mobility. Once the users are logging out of their workstations they are logged out of their phones as well automatically.

OUR FEATURES
Ip phone Application, single sign on, sign-sign-on, Cisco Phone Application, Unified Messaging, CISCO Unified Video Advantage facilitates, Video Advantage,Computer telephony integration,Customer relationship management,Best Technology Providers,technical alliances,interface designs,Development Partner,CISCO Systems,Advanced Conferencing,Digital Voice Recording,Tele-marketing,UC applications,Communications Product,Conference Room Booking,Active Directory, news, CISCO Unified Video Advantage facilitates,Video Advantage, Computer telephony integration, Ip Phone Applications, company profile, information technology, unified communication applications, Cisco Application, Cisco, Mars Applications, IP PBX Application, call billing, telecom cost management, CUAE, cisco unified applications, environment, productivity applications, entertainment applications, utility applications, alerts, messages, broadcast

www.parsec-tech.com

Parsec Technologies Digital Album

2009-02-19T21:26:00.002-08:00

DIGITAL ALBUM
MARS Digital Album is an application to show relevant content in the IP Phone browser. This application allows converting of a MS Power Point Presentation to specific formats suitable to be shown on the IP Phone. With this application users of IP Phones in various languages can be catered to with advertisements as well as other necessary content.

OUR FEATURES
Ip phone Application, single sign on, sign-sign-on, Cisco Phone Application, Unified Messaging, CISCO Unified Video Advantage facilitates, Video Advantage,Computer telephony integration,Customer relationship management,Best Technology Providers,technical alliances,interface designs,Development Partner,CISCO Systems,Advanced Conferencing,Digital Voice Recording,Tele-marketing,UC applications,Communications Product,Conference Room Booking,Active Directory, news, CISCO Unified Video Advantage facilitates,Video Advantage, Computer telephony integration, Ip Phone Applications, company profile, information technology, unified communication applications, Cisco Application, Cisco, Mars Applications, IP PBX Application, call billing, telecom cost management, CUAE, cisco unified applications, environment, productivity applications, entertainment applications, utility applications, alerts, messages, broadcast

www.parsec-tech.com

Parsec Technologies Messaging

2009-02-19T21:26:00.001-08:00

MESSAGING

MARS Messaging facilitates multi nodal messaging. This can be used by the administrators, department heads and operational staff to communicate with their users and also by individual employees for peer-to-peer communication.

OUR FEATURES
Ip phone Application, single sign on, sign-sign-on, Cisco Phone Application, Unified Messaging, CISCO Unified Video Advantage facilitates, Video Advantage,Computer telephony integration,Customer relationship management,Best Technology Providers,technical alliances,interface designs,Development Partner,CISCO Systems,Advanced Conferencing,Digital Voice Recording,Tele-marketing,UC applications,Communications Product,Conference Room Booking,Active Directory, news, CISCO Unified Video Advantage facilitates,Video Advantage, Computer telephony integration, Ip Phone Applications, company profile, information technology, unified communication applications, Cisco Application, Cisco, Mars Applications, IP PBX Application, call billing, telecom cost management, CUAE, cisco unified applications, environment, productivity applications, entertainment applications, utility applications, alerts, messages, broadcast

www.parsec-tech.com

Parsec Technologies Public Annoucement/Broadcast

2009-02-19T21:25:00.000-08:00

PUBLIC ANNOUCEMENT / BROADCAST

MARS Public Announcement and Broadcast allows the system administrator to configure and send text as well as voice messages to the intended recipients. The administrator can create a group of end points to send the message and broadcast. Voice messages are delivered to the IP phones and a beep is played to indicate its arrival.

Messages can be termed as private and public too while the former will come with only the heading as shown where as the latter come with the full message showing up. Alerts and Broadcasts can be configured at individual user accounts. The users can use these features through their IP phones or through their web based consoles.

OUR FEATURES
Ip phone Application, single sign on, sign-sign-on, Cisco Phone Application, Unified Messaging, CISCO Unified Video Advantage facilitates, Video Advantage,Computer telephony integration,Customer relationship management,Best Technology Providers,technical alliances,interface designs,Development Partner,CISCO Systems,Advanced Conferencing,Digital Voice Recording,Tele-marketing,UC applications,Communications Product,Conference Room Booking,Active Directory, news, CISCO Unified Video Advantage facilitates,Video Advantage, Computer telephony integration, Ip Phone Applications, company profile, information technology, unified communication applications, Cisco Application, Cisco, Mars Applications, IP PBX Application, call billing, telecom cost management, CUAE, cisco unified applications, environment, productivity applications, entertainment applications, utility applications, alerts, messages, broadcast

www.parsec-tech.com

Parsec Technologies ICT MANAGEMENT

2009-02-19T21:24:00.001-08:00

ICT MANAGEMENT

ORBi-TEL7 & PRU through its easy to use interface and clear and concise reports allows simple access to the most powerful reporting suite available to manage a conversed communications network. Through this ORBi-TEL7 application, Managers can develop the best communication strategy to meet the demands of a dynamic and complex business environment. This is a set of integrated tools to measure quality of service, usage trends, and performance to optimize the network and ensure that services are being provided at the lowest cost without impacting performance of the network or the employees. Critically, this powerful application provides management information from a communications network to drive a return on the infrastructure and assets.

This powerful management application allows organizations to:

- Manage, allocate and reduce expense

- Monitor and improve performance for increased return on assets

- Analyze traffic to align the infrastructure with the business

- Allocate network resource cost effectively

OUR FEATURES
Ip phone Application, single sign on, sign-sign-on, Cisco Phone Application, Unified Messaging, CISCO Unified Video Advantage facilitates, Video Advantage,Computer telephony integration,Customer relationship management,Best Technology Providers,technical alliances,interface designs,Development Partner,CISCO Systems,Advanced Conferencing,Digital Voice Recording,Tele-marketing,UC applications,Communications Product,Conference Room Booking,Active Directory, news, CISCO Unified Video Advantage facilitates,Video Advantage, Computer telephony integration, Ip Phone Applications, company profile, information technology, unified communication applications, Cisco Application, Cisco, Mars Applications, IP PBX Application, call billing, telecom cost management, CUAE, cisco unified applications, environment, productivity applications, entertainment applications, utility applications, alerts, messages, broadcast

www.parsec-tech.com

Parsec Technologies Partners & Alliances

2009-02-19T21:20:00.000-08:00

PARTNERS & ALLIANCES

CISCO
For more than two decades CISCO is an undisputed leader in networking. It has developed technologies and equipments that have helped many to leverage the true benefits of the internet revolution. After concurring the data segment CISCO has firmly set its eyes on the voice and video part of Unified Communications. CISCO is encouraging its ecosystem partners to fill in the gaps in an end-to-end Unified Communications offering. Parsec is enrolled as a CISCO Technology Development Partner and now its CISCO compatible Outbound Call Center Solutions Suite is marketed worldwide through CISCO partners and resellers. Parsec is also a CISCO partner in offering services on CISCO Unified Communications Applications Environment (CUAE). The various services include Customized Software Development, Outsourced Product Development and Training on CUAE.

For more information : www.cisco.com

Dialogic
Parsec and Dialogic partnership goes back to more than a decade. Parsec's Outbound Call Center Suite is based on the Dialogic DSP cards technology. In its endeavor to provide ever increasing value for money to its clientele in the SMB segment, parsec has come up with a pure VOIP solution with Dialogic HMP software. This solution is a software based solution which can be deployed with a host of other applications.

For more information : www.dialogic.com

Intel
For 35 years, Intel Corporation has developed technology enabling the computer and Internet revolution that has changed the world. Founded in 1968 to build semiconductor memory products, Intel introduced the world's first microprocessor in 1971. Today, Intel supplies the computing and communications industries with chips, boards, systems, and software building blocks that are the "ingredients" of computers, servers and networking and communications products. Industry members to create advanced computing and communications systems use these products. Intel's mission is to be the prominent building block supplier to the Internet economy. Parsec is recognized by Intel as a certified member of the Intel Software Partner Program.

For more information : www.intel.com

HP
HP is a global leader in desktop, server and other IT hardware. It is an innovation leader for the past many decades and has contributed to the most commonly used technologies of today. In its constant endeavour to provide its call center customers best of the breed server technologies for their uninterrupted operations, Parsec had partnered with HP to test, run and certify compatibility. Now Parsec Outbound Call Center Solution suite is compatible with HP high end servers and gives the best performance.

For more information : www.hp.com

Nuance
Nuance is the leading provider of speech and changing solutions for business and consumers around the world. Their technologies, applications and services make the user experience more compelling by transforming the way people intract with information and business. Parsec partners with Nuance to provide its Unified Communications Application Clients the benefits of speech technologies.

For more information : www.nuance.com

Nu Technologies
Nu Technologies is Europe’s leading developer and supplier of Information and Communications Technology (ICT) management tools. By providing businesses with access to accurate, complete and current information on the status and usage of their ICT infrastructure Nu Technologies enables companies to maximize the ICT infrastructure effectiveness whilst minimizing the cost of owning and using it.

Nu Technologies provide solutions that allow you to deliver a real return on your infrastructure and assets.

For more information: www.nut.eu.com

OUR FEATURES
Ip phone Application, single sign on, sign-sign-on, Cisco Phone Application, Unified Messaging, CISCO Unified Video Advantage facilitates, Video Advantage,Computer telephony integration,Customer relationship management,Best Technology Providers,technical alliances,interface designs,Development Partner,CISCO Systems,Advanced Conferencing,Digital Voice Recording,Tele-marketing,UC applications,Communications Product,Conference Room Booking,Active Directory, news, CISCO Unified Video Advantage facilitates,Video Advantage, Computer telephony integration, Ip Phone Applications, company profile, information technology, unified communication applications, Cisco Application, Cisco, Mars Applications, IP PBX Application, call billing, telecom cost management, CUAE, cisco unified applications, environment, productivity applications, entertainment applications, utility applications, alerts, messages, broadcast

www.parsec-tech.com

Parsec Technologies Download Brochures

2009-02-19T21:19:00.000-08:00

MARS Conference Room Booking Brochure
MARS Transport Booking Brochure
MARS Conference Scheduler Brochure
MARS Phone Share Brochure
MARS Web Flash Brochure
MARS Phone Splitter Brochure
MARS Visitor Verification Brochure
MARS PC Sync Brochure
MARS Public Announcement & Broadcast Brochure
MARS Messaging Brochure
MARS Digital Album Brochure
MARS Flash Presentation
BFSI Case Study
Maersk Case Study
CUAE Training Brochure
Services Brochure
CTI Product Brochure
CTI Product Data Sheet

OUR FEATURES
Ip phone Application, single sign on, sign-sign-on, Cisco Phone Application, Unified Messaging, CISCO Unified Video Advantage facilitates, Video Advantage,Computer telephony integration,Customer relationship management,Best Technology Providers,technical alliances,interface designs,Development Partner,CISCO Systems,Advanced Conferencing,Digital Voice Recording,Tele-marketing,UC applications,Communications Product,Conference Room Booking,Active Directory, news, CISCO Unified Video Advantage facilitates,Video Advantage, Computer telephony integration, Ip Phone Applications, company profile, information technology, unified communication applications, Cisco Application, Cisco, Mars Applications, IP PBX Application, call billing, telecom cost management, CUAE, cisco unified applications, environment, productivity applications, entertainment applications, utility applications, alerts, messages, broadcast

www.parsec-tech.com

Parsec Technologies Services

2009-02-19T21:18:00.000-08:00

Parsec delivers customized business solutions to help its customers become competitive, overcome bottlenecks and be profitable. Parsec's in depth knowledge in the telecom domain puts it in a unique position to serve application development needs leveraging the existing telecom infrastructure. Parsec offers professional services in application development, mini CRM development, workflow generation, IVR development, CUAE based development etc.

With the business requirement in hand you can rely on Parsec Professional Services to build, test and integrate custom built applications as quickly as possible. This is done by ensuring that best of breed CISCO Unified Communications practices and technologies are followed whenever required. Based on the requirement customers can choose to initiate green field application development projects or integrate different deployments to get the maximum out of investments. With Parsec Professional Services the benefits are:

- Minimize risk

- Maximize investments

- Meeting business requirements

- Highly competent resources

- Seamless communication

- Lower Costs / Offshore rates

- Documentation

Parsec Technologies Product

2009-02-19T21:14:00.001-08:00

Parsec Unified Communications Product Suite, popularly known as MARS Application Suite is a bundle of productivity applications, UC applications, infotainment applications, utility applications as well as alerts and broadcasts applications. These Enterprise Applications compliment CISCO IP Telephony deployment and enhances its value.....

Productivity
MARS Productivity applications are meant to help information workers and their associates to be more productive. They will be able to easily access information, get benefit of improved business processes and easily do related operational activities. In the productivity application suite Parsec offers the following solutions.
> Conference Room Booking
> Transport Booking
> Visitor Verification

Communication
MARS Communication Applications are a bunch of applications which the users can use without much worrying and which helps them integrate more thoroughly with the IPT environment and its benefits. The conference scheduler and phone share applications are examples of communications which increases the impact of UC on the general user of IPT.
> Conference Scheduler
> Phone Share Application
> Phone Splitter

Infotainment
MARS Infotainment applications are meant to keep the fun quotient flowing throughout the organization. It is thus designed to allow the administrators configure various accesses and activities for the general users. Games, Surveys, web flash are a few examples of the infotainment applications that Parsec offers in its MARS suite.
> Web Flash
> Quiz & Surveys

Utility
MARS Utility applications are daily use applications which the IPT user uses without thinking much about it. These applications sit at the background and are always available on demand; i.e. the Microsoft help wizard. Utitlity applications are meant to help users do their day to day duties without much worrying about technicalities.

> PC Sync

Alert, Message or Broadcast
This MARS module facilitates sending instant alerts, emergency pop up messages and standard hoot and haler broadcasts to designated end points. The message can be a pre recorded message or a text message. Ideally suited for emergency situations and mass communication needs this application brings instant value to IPT deployments.

> Public Announcements / Broadcast
> Messaging
> Digital Album

Management
Parsec with Nu Technologies provides a full range of voice management solutions for enterprises of various sizes. Parsec offers ORBi-TEL7 along with PRU to cater the various management as well as user needs in Cost Management, Performance Management, Traffic Management, Operation Management & Alarm Management

> ICT Management Tools

OUR FEATURES
Ip phone Application, single sign on, sign-sign-on, Cisco Phone Application, Unified Messaging, CISCO Unified Video Advantage facilitates, Video Advantage,Computer telephony integration,Customer relationship management,Best Technology Providers,technical alliances,interface designs,Development Partner,CISCO Systems,Advanced Conferencing,Digital Voice Recording,Tele-marketing,UC applications,Communications Product,Conference Room Booking,Active Directory, news, CISCO Unified Video Advantage facilitates,Video Advantage, Computer telephony integration, Ip Phone Applications, company profile, information technology, unified communication applications, Cisco Application, Cisco, Mars Applications, IP PBX Application, call billing, telecom cost management, CUAE, cisco unified applications, environment, productivity applications, entertainment applications, utility applications, alerts, messages, broadcast

www.parsec-tech.com

Parsec Technologies Company Profile

2009-02-19T21:13:00.000-08:00

PARSEC™ Technologies with the mission of technology innovation is a leading technology provider for Contact Center and Unified Communications Applications. With large installation base for various products across Asia Pacific region, PARSEC™ Technologies is one of the Best Technology Providers from Asia Pacific. PARSEC™ Technologies is ISO 9001:2000 certified and a CISCO Technology Development Partner.

After successful operations in India and Philippines, PARSEC™ Technologies has extended its presence into new territories like Pakistan and Sri Lanka. PARSEC™ has already made advances to consolidate its position to enter Middle East and other upcoming Asian Markets.

PARSEC™ Technologies enjoys close technical alliances with global technology leaders like Dialogic Corp. (Technology Partner), Intel Corp. (Software Partner), CISCO Systems (Development Partner), HP (Business Partner) and Nuance (Development Partner). These alliances help PARSEC™ to always keep its products technologically most up-to-date. Technical inputs from these global technology

leaders help PARSEC™ Technologies to improve upon its product architecture, and emerging needs for interface designs, 3rd party application connectors and legal compliances.

The offerings from Parsec can be categorized into Contact Center Solutions and Unified Communications Applications. The Contact Center offering from PARSEC™ Technologies is a full featured Outbound Call Center Solution along with Inbound call handling capabilities. The solution is fully integrated with Campaign Management System for Tele-marketing, Collection Management System for Collections, Digital Voice Recording, Comprehensive Lead Management System, Advanced Conferencing and Sales Verification System, Nuisance Management System for Do Not Call Customers and Exhaustive Analytics in the form of on-line and off-line Business Reports. Being a preferred Dialogic partner for telecom products, PARSEC™ also delivers latest Dialogic hardware and software to all its customers across the entire Asia Pacific region.

The Unified Communications offering under the brand name of MARS is a collection of productivity, communication, infotainment, utility and broadcast applications. These applications run on CISCO infrastructure and can be accessed from various end points like CISCO IP Phones, web, mobile phones etc.

Apart from delivering the most advanced solutions, PARSEC™ Technologies provides excellent support using its vast network of Support Centers across the Asia Pacific region and a 24 hours Customer Help Desk. The Help Desk is managed by senior technical experts and uses advanced techniques for complaint logging and tracking. The Help Desk is also equipped to access customer's servers remotely to upload patches, install upgrades as well as observe performances with prior permission from the customer.

Our Mission
"Continuous innovation through continual process improvement"

OUR FEATURES
Ip phone Application, single sign on, sign-sign-on, Cisco Phone Application, Unified Messaging, CISCO Unified Video Advantage facilitates, Video Advantage,Computer telephony integration,Customer relationship management,Best Technology Providers,technical alliances,interface designs,Development Partner,CISCO Systems,Advanced Conferencing,Digital Voice Recording,Tele-marketing,UC applications,Communications Product,Conference Room Booking,Active Directory, news, CISCO Unified Video Advantage facilitates,Video Advantage, Computer telephony integration, Ip Phone Applications, company profile, information technology, unified communication applications, Cisco Application, Cisco, Mars Applications, IP PBX Application, call billing, telecom cost management, CUAE, cisco unified applications, environment, productivity applications, entertainment applications, utility applications, alerts, messages, broadcast

www.parsec-tech.com

Parsec Technologies index page

2009-02-19T21:09:00.000-08:00

PARSEC™ Technologies is providing communication solutions to its clients for more than a decade.
Started by technocrats Parsec is primarily focused in developing cutting edge telecom solutions which are ahead of time and address real issues. Catering to the most advanced markets with products like Unified Communication Applications, Contact Center Solutions, CTI, CRM, IVR & IPT Applications. Parsec is an advanced CISCO Technology Development Partner and specializes on CUAE, CVP and WebEx Connect development platforms.

Parsec Professional Services deals with the unique real time need of providing offshore and onsite technology consulting. The Business Consulting Practice and Development Expertise combines together to provide end-to-end solutions of client needs.

> Mars Conference Room Booking
> Mars Web Flash
> Mars Transport Booking
> Mars PC Sync
> Mars Conference Scheduler
> Mars P A & Broadcast
> Mars Phone Share
> Mars Messaging
> Mars Phone Splitter
> Mars Digital Album

Parsec MARS Application Suite is CISCO Certified

2009-01-08T01:18:00.000-08:00

Parsec MARS application suite is now certified by CISCO. After going thrugh the tough Interoperability Verification Testing criteria at the Bangalore Lab all MARS 2.0 Applications; i.e. Conference Room Booking, Transport Booking, Messaging, Broadcast, Digital Album and PCSync are were found to be satisfactorily working with all CISCO hardware and softwares. In this Parsec became the first company in the world to have CUAE based certified products.

OUR FEATURES
Ip phone Application, single sign on, sign-sign-on, Cisco Phone Application, Unified Messaging, CISCO Unified Video Advantage facilitates, Video Advantage,Computer telephony integration,Customer relationship management,Best Technology Providers,technical alliances,interface designs,Development Partner,CISCO Systems,Advanced Conferencing,Digital Voice Recording,Tele-marketing,UC applications,Communications Product,Conference Room Booking,Active Directory, news, CISCO Unified Video Advantage facilitates,Video Advantage, Computer telephony integration, Ip Phone Applications, company profile, information technology, unified communication applications, Cisco Application, Cisco, Mars Applications, IP PBX Application, call billing, telecom cost management, CUAE, cisco unified applications, environment, productivity applications, entertainment applications, utility applications, alerts, messages, broadcast

www.parsec-tech.com